Description

Yeastar Linkus UC Clients (Pro License) is a powerful suite of unified communications (UC) applications designed to transform a user’s web browser, desktop, or mobile device into a feature-rich office extension. While a basic version of Linkus is included with all Yeastar PBX systems, the Pro License unlocks a full spectrum of advanced UC and collaboration tools, making it an essential upgrade for businesses that require enhanced productivity, advanced call management, and seamless remote work capabilities.

The Pro License elevates the standard Linkus experience by enabling a host of sophisticated features, including:

• Operator Panel: An intuitive, visual dashboard for receptionists and administrators to monitor all active calls, extensions, and queues. With a simple drag-and-drop interface, users can easily dispatch, transfer, park, and monitor calls in real-time, providing a high level of control over the entire call flow.
• Call Center Console: This feature provides agents and supervisors with a comprehensive, real-time view of call queue performance. It includes a Wallboard for monitoring key metrics (such as Service Level Agreement (SLA)), and a Queue Panel for managing calls and agents. It is an essential tool for inbound call centers to ensure operational efficiency and customer satisfaction.
• Computer Telephony Integration (CTI): The Pro License enables CTI, allowing users to control their physical desk phone directly from the Linkus Desktop Client. This means you can click-to-dial numbers on your computer screen while the call is routed through your desk phone, seamlessly blending the convenience of a softphone with the audio quality of a physical device.
• Omnichannel Messaging: The Pro License integrates multiple communication channels into a single interface. This includes internal team chats, SMS, and WhatsApp messaging, allowing users to send, receive, and manage all customer and team messages from one centralized location. It streamlines customer service and internal collaboration.
• Advanced Integrations: The Pro License unlocks a range of powerful, off-the-shelf integrations with popular business applications, including Microsoft Teams, Microsoft 365, and major CRMs like Salesforce and HubSpot. These integrations enable features like click-to-call, contact synchronization, and call journaling, streamlining workflows and boosting productivity.

The Linkus UC Clients are available for multiple platforms, including Web, Windows, macOS, iOS, and Android, with all data and settings synchronized across devices for true “one-number” access. The Pro License is a subscription-based model, offering businesses a flexible, pay-as-you-grow approach to unified communications.